At the Water Hygiene Centre, we take pride in our team of Senior Consultants who are experts in delivering Authorising Engineer (Water) services to our valued clients. With their diverse skillsets and wealth of experience, they work collaboratively to share their knowledge and insights.
We believe in the power of collaboration and continuous improvement. Our team of experienced Senior Consultants come together every month for our "AE Hive Mind" sessions. During these sessions, we review our service methods, address individual client needs (especially those with specific issues), and stay up to date on the latest technical and industry developments.
Our collective team of AE(W)s brings a diverse range of professional and technical backgrounds to the table. With expertise in risk management, project management, building services, estate management, and chemistry, we can provide a comprehensive range of services that cater to all aspects of water hygiene management.
When you choose the Water Hygiene Centre as your water hygiene partner, you benefit from the wealth of knowledge and experience offered by our senior consultants. With a combined experience totaling over 110 years, our team has encountered and successfully resolved a wide range of challenges in the field.
Our team of Senior Consultants are more than a single point of contact; the Water Hygiene Centre is a collective of experienced professionals. This ensures that you have the support and expertise of a whole team, rather than relying on just one individual. A collective approach to troubleshooting from people with various backgrounds is fundamental to a well-rounded response and guidance perspective.
We understand that there may be times when your designated AE(W) is unavailable due to annual leave, sickness, or other client commitments. In such cases, we have you covered. With our team of AE(W)s, we can provide seamless support to ensure that your water safety requirements are always met.
Each of our consultants is regularly put through a rigorous performance evaluation and audit, ensuring that they meet the highest standards of quality and compliance. With our Head of Compliance personally overseeing projects and implementing site visits with senior consultants, we ensure excellence in every aspect.
Another way we measure the quality of our services is through Client Satisfaction Certificates (feedback forms), completed by our clients. These help us to constantly measure, monitor, and where necessary, improve our services. We are happy to report that we have consistently achieved our set target. Constant improvement is our mantra.
Examples of feedback provided by our Authorising Engineer (Water) clients:
If you have questions regarding the issues raised above or you would like to speak with one of our consultants, please click here to get in touch.